Safety Standards

Last Updated: November 2, 2026

Our commitment

MateFate is only for adults, and we have zero tolerance for child sexual abuse and exploitation (CSAE). Any content or behaviour that sexualises, exploits or endangers children is prohibited, and we act on it as soon as we become aware of it.

How we prevent harm

• Adults only: everyone must enter their date of birth when they sign up, and people under 18 cannot create a profile.
• Photo review: our moderators review every new profile photo before other users can see it.
• Limited contact: you can send one message to someone new and cannot send more until they reply.
• Report and block: every profile and conversation has a report option. Reports include the recent messages of the conversation so moderators can see what happened, and reporting also blocks the person.
• Enforcement: moderators review reports and suspend accounts that break our Terms of Service. Suspended users are signed out of all their devices.

How to report

• In the app: open the person's profile or your conversation with them, tap the menu (⋮) and choose Report.
• By email: [email protected]. Please include the person's nickname and what happened.

If someone is in immediate danger, contact your local emergency services first.

What we do about CSAE

• Remove the content and suspend the accounts involved.
• Preserve the relevant information for law enforcement.
• Report it to the National Center for Missing & Exploited Children (NCMEC) and the relevant authorities.
• Cooperate with law enforcement investigations.

Child safety contact

Our point of contact for child safety questions, including from law enforcement, is [email protected].